As a member of staff at Special Ops Paintball, you are expected to:
Adhere to safety regulations currently in place including wearing eye protection & full-face protection at all times as required
Adhere to safety regulations currently in place with regards customers’ safety & requirements to wear eye protection & full-face protection at all times with the exception of inside the basecamp.
Adhere to safety regulations and procedures currently in place including ensuring registration forms/online waivers are correctly completed and safety brief is delivered clearly and understood
Ensure that equipment & facilities are safe and that customers are instructed in safety procedures (and follow them)
Check, maintain & prepare equipment & facilities as required & inform management of any issues including counting in& out of all equipment
Immediately bring any broken equipment to the shop or the attention of management
Notify management of any broken structures in-game zones immediately
Assess risk and act upon any issues arising from this assessment. If you have doubts as to the right action to take, you should contact management immediately.
Plan appropriate games and deliver an engaging and positive customer experience
Deal with queries, problems and complaints from customers in a helpful manner & inform management of same immediately
Inform management immediately of any accidents or emotional upsets & record appropriately
IT IS IMPERATIVE YOU UNDERSTAND THAT YOUR ACTION OR INACTION MAY HAVE SERIOUS CONSEQUENCES
Maintain a strong work ethic: Understand that this is not an easy job. Long hours, Outdoors in all weathers & dealing with people who have high expectations for their day out.
Be Dependable: Carry out duties as required to a high standard and when requested.
Carry a positive attitude: Create a top-class customer experience. Acknowledge mistakes & still move forward positively.
Be Observant: Any issues, however minor, should be brought to the attention of management without delay and should you feel that a game needs to stop immediately do so first, then seek management assistance.
Be Self-motivated: Working effectively with little direction. There is always something or somewhere to clean.
Think team-oriented: Make the most of your colleagues, learn from each other, offer support & create a happy working environment.
Be an effective communicator: Understanding the importance of good communication, and just how badly things can go wrong when a message is unclear or missed altogether. Build your confidence, speak up, take control.
Lead By Example: Customers will take their cue from you. Be conscientious that you are following all safety regulations & take a positive attitude - this is their fun day out, keep it safe & enjoyable.
I have read & understood the above. Should I have any questions I will consult management immediately and prior to signing this document.
Eye Protection & Masks
compulsory that staff wear the provided eye protection at all times on-site with the exception of the designated basecamp.
It is advisable, and mandatory for all under 18s, that full face protection should be worn at all times on-site with the exception of the designated basecamp area.
If you are unsure of whether you should be wearing a mask or not, keep your mask on and seek advice from the day manager.
I have read & understood the following:
I understand when and where I must wear eye protection
I understand when and where I must wear full-face protection
I understand the requirements for persons, including members of staff, under the age of 18.
If you are under 18, your parent or guardian must enter their name below:
